Shipping, Refunds and Returns Policy

FREE SHIPPING ON ORDERS OVER R850

Shipping

Orders with a value of less than R850 will have a courier charge of R89. Orders over the value of R850 will be shipped free.

Delivery to main cities will take place between 1 and 3 working days, while regional/outlying areas usually take 3-5 working days. The delivery time-frame depends on the logistics and your delivery location. If you need your order urgently, please call us after placing your order, as we will do everything in our power to assist.

We only ship orders to physical addresses (No post boxes). Please make sure that the address that you choose for delivery is accurately captured, and that there is someone present to receive the parcel on your behalf if you are not there. We recommend using your work address for deliveries.

Refund and Return overview

Our refund and returns policy last’s 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We also do not accept products that are intimate or sanitary goods.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery

To initiate a return or exchange

Contact Reset Active Gear, by email, info@resetactivegear.co.za,

with your order number, reason or description of the issue, and photos.

We’ll guide you through return shipping or provide a pre-paid label if the item is defective or incorrect.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@resetactivegear.co.za

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@resetactivegear.co.za

and send your item to: 5 Valencia, 99 William Campbell Drive, La Lucia, 4153, Contact person: Karin, Cell: 0833066385.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

5 Valencia, 99 William Campbell Drive, La Lucia, 4153, Contact person: Karin, Cell: 0833066385.

If the product is defective or incorrect, Reset Active Gear covers return shipping.
For other reasons (e.g. change of mind), customers cover return shipping cost.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.